7 Secrets for Building Great Client Relationships

A colleague recently said to me, “I’ve heard that you’re a client relations guru. Are there any tips or tricks that you have for starting to build up those relationships?” I always love a question like this—something that makes me stop and reflect. It’s true. Working with people and developing new (or existing) relationships is… Read More

The Secret Designer Halloween Special: Nightmare Clients (and How to Defeat Them)

Friends, I come with a warning…not to alarm, but to assist. Grab your crucifix, gather your silver bullets, prime your chainsaw, because I’m about to shine a light on nightmare clients that will chill the heart of the most experienced web professional. Nightmare clients everywhere, await the unsuspecting designer. They’ll suck the time from your… Read More

Are Your Lack of Client Boundaries Costing You Money?

It’s every business owner’s goal to provide a fantastic experience for every client or customer and ensure that each of them walks away happy. But when you work in a service-based capacity, these aren’t just clients you deal with once. As a web designer, you have to develop a relationship with them as projects could… Read More

Making It Pop — 5 Ways to Combat Subjective Design Feedback

“It looks great, but can you make it ‘pop’ more?” We’ve all been there, the dreaded subjective design feedback, no use to anyone; let’s stop a moment and look at what led to this subjective nonsense, what chain of events instigated this horror show of unusable feedback? Actually, how clients receive your work and how… Read More