7 Secrets for Building Great Client Relationships

A colleague recently said to me, “I’ve heard that you’re a client relations guru. Are there any tips or tricks that you have for starting to build up those relationships?” I always love a question like this—something that makes me stop and reflect. It’s true. Working with people and developing new (or existing) relationships is… Read More

6 Ways to Speed Up Slow Clients

Frustrated with your client? Beginning to wish you’d never taken this job on in the first place? Do you just need some feedback so that you can move forward? Picture it: You’ve managed to land a great gig with a well-paying client and you can’t wait to get started and produce some of your best… Read More

How to Build Client Loyalty

Web designers are some of the hardest working people I know. Which is why I don’t envy them having to design websites and other content for clients while managing their freelance design business and continually being on the lookout for new clients. Something I’m reminded of when I think about this, however, is the fact… Read More

Are Your Lack of Client Boundaries Costing You Money?

It’s every business owner’s goal to provide a fantastic experience for every client or customer and ensure that each of them walks away happy. But when you work in a service-based capacity, these aren’t just clients you deal with once. As a web designer, you have to develop a relationship with them as projects could… Read More

How (and Why) to Get Everyone Sketching

If experience has taught me anything it’s that pictures are better than words, nothing aligns everyone’s understanding of a web design problem like a quick scribble with a sharpie (other writing instruments are available). It’s the quickest, easiest and cheapest way of making others understand your design thinking… so why don’t we do it more… Read More